ManageFirst™ Manager & Customer Service Training
Train employees and managers for the skills needed to keep your operation in the restaurant, hospitality, and foodservice industry safe and profitable
About ManageFirst™ Customer Service Training
Created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a customer service professional must know in order to effectively and efficiently run a safe and profitable operation.
The ManageFirst Customer Service training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success.
About ManageFirst™ Manager Training
This text focuses on Hospitality Management and Restaurant Management topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. Similar to the ManageFirst Customer Service Training, however, the Manager training focuses heavily on Management level comprehension to run a successful and profitable foodservice operation.
The ManageFirst Program, created by the National Restaurant Association Educational Foundation (NRAEF) and managed nationally by National Restaurant Association Solutions, is a management development program that equips students with the key competencies they need to begin or advance their management careers in our demanding industry.
Online programs are available for individual employers only. They are not open to the public.
Educational Advantage, Inc. is WBE certified in the City of Chicago, Cook County and the State of Illinois, DBE/ACDBE certified in the City of Chicago, and a Section 3 owned business.